FAQ
Order & Shipping
Which countries do you ship to?
We currently deliver to: Germany, Netherlands & Switzerland.
How long does delivery take?
Germany: 2-5 working days
Netherlands: 4-10 business days
Switzerland: 4-10 business days
You can find all further information about shipping and shipping costs here: Shipping
How much are the shipping costs?
Germany: €4.90
Netherlands: €13.90
Switzerland: €17.99
You can find all further information about shipping and shipping costs here: Shipping
Customs and Import Fees
Buyers are responsible for any customs or import fees that may apply.
We are not responsible for delays caused by customs.
Can I cancel my order?
Yes you can.
Please contact support info@moonaraparis.com with your name and order number.
Return & Exchange
How does the return work?
If you don't like your item, it doesn't fit you, or you've changed your mind, you can send it back to us within 14 days of receiving your package.
We currently do not offer free returns.
This is how the return works:
1. You will find a cancellation form on our website, which you should fill out with your name , order number and reason for return .
2. Please send the return to:
Miray Ergen
Moonara Paris
Damaschkeweg 48
35039 Marburg
Germany
We recommend that you send your return insured back to us. In the case of uninsured shipping, we cannot pay for the damage incurred if the package is lost.
It is best to keep your postal receipt as proof until your refund has been made.
How long does it take to process my return?
After the package arrives at our warehouse, your payment will be refunded to the original payment method within 14 working days.
Products
Is your jewelry allergy friendly?
Yes they are!
All our jewelry is 100% nickel free!
Is your jewelry waterproof?
Our jewelry made of gold-plated stainless steel are all waterproof.
For jewelry made of 925 silver or copper, we would recommend that you avoid contact with water.